Our Privacy Policy

Last Updated: 07/01/2026

At Synthesis Network Inc., we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. It is designed to comply with Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable provincial legislation.

By using our services, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this policy.

1. Accountability

Synthesis Network Inc. is responsible for the personal information under its control. We have designated a Privacy Officer / Person in Charge of Personal Information (Quebec) who is accountable for our compliance with this policy and applicable privacy laws. If you have any questions or concerns, please contact:

Email: info@synthesis.ag
Mailing Address: 100 Stone Road W, Guelph ON N1G 5L3

2. Identifying Purposes: What Information We Collect and Why

We collect information to provide, improve, and secure our services. We will identify the purposes for which we collect personal information at or before the time of collection.

The types of information we may collect include:

  • Personal Information You Provide: This includes information you provide when contacting us, subscribing to a mailing list, registering for an event, accessing member services (if applicable), or otherwise interacting with us, such as your name, email address, mailing address, and phone number.
  • Automatically Collected Information: When you visit our site, we may automatically collect certain data through cookies and similar technologies. This includes your IP address, browser type, device information, pages viewed, and browsing patterns. For details, please see our Cookie Notice section below.
  • Purpose of Collection: We collect this information for purposes including, but not limited to:
    • Providing and personalizing our services.
    • Processing requests, registrations, and transactions (including non-monetary transactions) and fulfilling orders or services.
    • Communicating with you (e.g., service updates, customer support).
    • Improving our website functionality and user experience.
    • Conducting analytics and business analysis (with anonymized data where possible).
    • Meeting legal and regulatory requirements.

Automated Decision-Making and Profiling:

We do not use personal information to make automated decisions that produce legal or similarly significant effects on individuals.

We may use third-party analytics and measurement tools to understand how visitors interact with our website and to improve functionality, content, and user experience. These tools analyze usage patterns in an aggregated manner and are not used to make decisions about individual users.

3. Consent

Your knowledge and consent are required for the collection, use, or disclosure of your personal information, except where otherwise required or permitted by law. We strive to obtain meaningful consent.

  • Express Consent: We will obtain your express opt-in consent (e.g., by checking a box) for sensitive information or for secondary purposes not directly related to the primary service (e.g., marketing communications).
  • Implied Consent: Consent may be implied when the purposes are obvious and you voluntarily provide the information (e.g., providing your address to ship a purchased item).
  • Withdrawing Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer /Person in Charge of Personal Information (Quebec). Please note that withdrawing consent may affect our ability to provide you with certain services.

4. Limiting Collection

We will limit the collection of personal information to that which is necessary for the purposes identified. We collect information only by fair and lawful means.

5. Limiting Use, Disclosure, and Retention

We will not use or disclose your personal information for purposes other than those for which it was collected, except with your further consent or as required by law.

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating, maintaining, and improving our website and services (e.g., hosting providers, website management or development service providers, analytics providers, and communications or advertising service providers where applicable). These parties are contractually obligated to protect your information and use it only for the services they perform for us.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users or the public.
  • Retention: We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal or regulatory requirements, or to support ongoing programs, services, or relationships. Retention periods vary depending on the nature of the information and its use. When personal information is no longer required, it is securely destroyed, erased, or anonymized in accordance with our retention practices.

6. Accuracy

We will make reasonable efforts to ensure that your personal information is accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.

7. Safeguards

We protect your personal information using physical, electronic, and administrative safeguards appropriate to the sensitivity of the information. These measures include secure servers, encryption, access controls, and employee training. While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure.

8. Openness

We make this Privacy Policy readily available to you on our website. Upon request, we will provide you with information about our policies and practices relating to the management of personal information.

9. Individual Access

Upon written request, you have the right to be informed of the existence, use, and disclosure of your personal information and to be given access to that information. You may also challenge the accuracy and completeness of the information and have it amended as appropriate. To submit an access request, please contact our Privacy Officer. We will respond within a reasonable timeframe as required by law.

Additional Rights for Quebec Residents:

Individuals residing in Quebec have additional rights under applicable privacy legislation. These include the right to request access to computerized personal information in a structured, commonly used format, the right to request correction or deletion of personal information where permitted by law, the right to request that we cease disseminating personal information in certain circumstances, and the right to file a complaint with the Commission d’accès à l’information du Québec.

10. Challenging Compliance

You have the right to address a challenge concerning our compliance with the principles above. All complaints will be investigated. If a complaint is found to be justified, we will take appropriate measures, including amending our policies and practices. You may contact our Privacy Officer/ Person in Charge of Personal Information (Quebec) with any challenge or complaint.

Cookie Notice

Our website uses “cookies” and similar tracking technologies to enhance user experience and analyze site traffic. In some cases, cookies may also be used for communications or outreach-related measurement where applicable.

  • Essential Cookies: Necessary for the site to function (e.g., security). These do not require consent.
  • Analytics/Performance Cookies: Help us understand how visitors interact with the site. We use aggregated, anonymized data.
  • Functionality Cookies: Allow the website to remember choices you make.
  • Targeting/Advertising Cookies (if applicable): These cookies may be used to measure the effectiveness of outreach, awareness, or advertising campaigns, to support audience insights, or to understand how communications are received across third-party platforms. These cookies are only used where applicable and may be subject to consent requirements under applicable law.
  • Your Choices: Where required by applicable law, you will be given the opportunity to manage your cookie preferences and provide consent for non-essential cookies. You can also manage cookie settings through your browser controls. Please note that blocking certain cookies may affect site functionality.

International Transfers

Your information may be processed and stored in countries other than Canada, including the United States, where privacy laws may differ. When we transfer your information to other jurisdictions, we will protect it as described in this policy and in accordance with applicable law, using contractual or other means to ensure a comparable level of protection.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal reasons. The “Last Updated” date at the top will be revised. We encourage you to review this page regularly. Material changes will be communicated to you, where appropriate, through our website or by direct notification.